Gaya APA

Buttle, Francis, Setiyono, Subiyanto, Arief. (2007). Customer Ralationship Management ( Manajemen Hubungan Pelanggan ) : Concepts And Tools (Edisi Pertama). Malang: Bayumedia Publishing.

Gaya Chicago

Buttle, Francis, Setiyono, Subiyanto, Arief. Customer Ralationship Management ( Manajemen Hubungan Pelanggan ) : Concepts And Tools. Edisi Pertama Malang: Bayumedia Publishing, 2007. Text.

Gaya MLA

Buttle, Francis, Setiyono, Subiyanto, Arief. Customer Ralationship Management ( Manajemen Hubungan Pelanggan ) : Concepts And Tools. Edisi Pertama Malang: Bayumedia Publishing, 2007. Text.

Gaya Turabian

Buttle, Francis, Setiyono, Subiyanto, Arief. Customer Ralationship Management ( Manajemen Hubungan Pelanggan ) : Concepts And Tools. Edisi Pertama Malang: Bayumedia Publishing, 2007. Print.