Gaya APA
Buttle, Francis, Setiyono, Subiyanto, Arief. (2007).
Customer Ralationship Management ( Manajemen Hubungan Pelanggan ) : Concepts And Tools (Edisi Pertama).
Malang:
Bayumedia Publishing.
Gaya Chicago
Buttle, Francis, Setiyono, Subiyanto, Arief.
Customer Ralationship Management ( Manajemen Hubungan Pelanggan ) : Concepts And Tools.
Edisi Pertama
Malang:
Bayumedia Publishing,
2007.
Text.
Gaya MLA
Buttle, Francis, Setiyono, Subiyanto, Arief.
Customer Ralationship Management ( Manajemen Hubungan Pelanggan ) : Concepts And Tools.
Edisi Pertama
Malang:
Bayumedia Publishing,
2007.
Text.
Gaya Turabian
Buttle, Francis, Setiyono, Subiyanto, Arief.
Customer Ralationship Management ( Manajemen Hubungan Pelanggan ) : Concepts And Tools.
Edisi Pertama
Malang:
Bayumedia Publishing,
2007.
Print.