Gaya APA

Finch, Lloyd C.. (2003). Call Center Success: Melayani Pelanggan Secara Profesional Melalui Call Center . Jakarta: PPM.

Gaya Chicago

Finch, Lloyd C.. Call Center Success: Melayani Pelanggan Secara Profesional Melalui Call Center. Jakarta: PPM, 2003. Text.

Gaya MLA

Finch, Lloyd C.. Call Center Success: Melayani Pelanggan Secara Profesional Melalui Call Center. Jakarta: PPM, 2003. Text.

Gaya Turabian

Finch, Lloyd C.. Call Center Success: Melayani Pelanggan Secara Profesional Melalui Call Center. Jakarta: PPM, 2003. Print.