Gaya APA
Finch, Lloyd C.. (2003).
Call Center Success: Melayani Pelanggan Secara Profesional Melalui Call Center .
Jakarta:
PPM.
Gaya Chicago
Finch, Lloyd C..
Call Center Success: Melayani Pelanggan Secara Profesional Melalui Call Center.
Jakarta:
PPM,
2003.
Text.
Gaya MLA
Finch, Lloyd C..
Call Center Success: Melayani Pelanggan Secara Profesional Melalui Call Center.
Jakarta:
PPM,
2003.
Text.
Gaya Turabian
Finch, Lloyd C..
Call Center Success: Melayani Pelanggan Secara Profesional Melalui Call Center.
Jakarta:
PPM,
2003.
Print.